When will my order ship out?

Please note that our warehouse is closed on holiday weekends and we are unable to deliver packages on these days.
Order cut-off time is 10:00 AM HKT, so any order placed after 10:00 AM HKT will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM HKT time, it will be considered as a Tuesday order)
Orders placed on weekends or holidays will be considered next business day orders. (Example: If an order is placed on Saturday, it will be considered a Monday order)
It usually takes about 24-48 hours for any tracking service to update after your order has shipped. If after 48 hours your tracking information has not been updated, please contact our customer support team for further assistance.
Please note:
* If your order contains pre-ordered or backordered items, all items in the order will be shipped when available. (Split shipping not currently available) The availability of each item is mentioned on its product page.

Can you ship my order in batches?

Unfortunately, we are unable to split your order. We kindly ask you to pay close attention to the availability dates mentioned in pre-order or backorder product listings. Your order will ship once all items in the order are available.

If you would like certain items to arrive faster, we recommend that you place separate orders for those items, as orders containing pre-orders or backorders will not be shipped until all items are in stock.

What do I do if I didn't receive my shipment?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

Check with your neighbors, building management, or security to see if they may have received it on your behalf.
Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

What are the countries you are able to ship to? Can you ship to my location?

If the World Postal Service or FedEx are able to ship to your country, then we will be able to deliver the package to your address.

You can view available shipping methods and shipping cost estimates by adding the desired items to your cart and entering your shipping information during the checkout process. If you do not see certain shipping methods among the given shipping options, it is likely that the destination address you have provided cannot be reached.

Please refer to the following links for each shipping carrier's page for countries that are served：USPS Served Countries

FedEx Served Countries

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